Support

M-Pesa and credit or debit cards through Paystack, and USDT on the TRC20 network. Open Cashier in the terminal and click Deposit to start.

We add a deposit once Paystack confirms the payment. Please try these steps:

• Refresh the page, then check Cashier to see the deposit's status.
• For M-Pesa, check you approved the prompt on your phone and received a confirmation message.
• If you did pay and it still hasn't appeared, contact us with the confirmation message or payment reference. Please don't pay a second time until we've checked.

USDT deposits are checked by hand, so they stay pending until someone matches your transfer and approves it. Adding the transaction hash to the form speeds this up. Each hash can only be claimed once. Send only on the TRC20 network to the address shown in the form.

Contact us straight away with the transaction hash. Crypto transfers can't be reversed, and we may not be able to recover the funds.

Balances are in US dollars. M-Pesa and card payments are in Kenyan shillings and converted at the rate we set. The deposit form shows the estimate before you pay. Your bank or provider may charge its own fees.

Open Deposit, then choose card to see your saved cards. You can remove one from there. It only removes the card from FastOption, and doesn't affect your bank account.

Go to Cashier, choose Withdraw, then enter the amount and destination.

Crypto withdrawals go to your Binance or OKX wallet address.

Click your balance in the terminal to see your withdrawable amount. It's your whole Real balance. The Demo balance can't be withdrawn. The Terms explain this in full.

Yes. What your contracts on Real pay goes to your Real balance, and you can withdraw all of it. Winnings on Demo are practice money and can't be withdrawn.

Each withdrawal is reviewed by a person, so timing varies and we can't promise a set time. Once approved, M-Pesa withdrawals are sent straight to your number, usually within minutes, and show as "sending" until M-Pesa confirms them. Crypto withdrawals are sent by our team. The amount leaves your balance when you submit the request, and you can follow its status under Cashier. If it has been pending longer than you'd expect, contact us with the details.

The amount goes back to your balance automatically. We may reject a request if the details don't check out, or if we need more information. Contact us and we'll explain what happened.

No. M-Pesa withdrawals only go to the number you signed up with, which protects your account if someone else gets access. If you've lost that number, contact us and we'll explain the options.

It's a live quote. It moves with the market and depends on the contract type, duration, barrier and stake. Contracts more likely to win pay less.

The market moved and the new payout was more than 2% below the one on your screen, so we stopped the purchase to protect you. No money was taken. Check the new payout and buy again if you're happy with it.

Your entry price is the first tick after your purchase, not the price on screen when you pressed buy. This applies to everyone, and stops anyone buying on a price they've already seen.

Rise needs the exit price to be strictly above the entry price, and Fall strictly below. If they're equal, the contract loses, unless you turned on Allow equals, which counts an equal exit as a win and has its own quoted payout.

Select a contract in the terminal and open "How this contract works" for a short guide. The Terms set out the exact rule for each type.

Not every contract type or duration is offered on every market. Volatility and Jump indices trade around the clock. Forex, metals and stock indices follow market hours, and may be closed or have breaks in trading. The message on the trade panel gives the reason.

Only accumulators and multipliers, using the Close button on the open position. Every other contract runs until it expires, or until a barrier ends it.

Vanillas and turbos pay according to how far the price finished beyond the strike or barrier. A payment smaller than or equal to your stake still means you lost money overall, so it's shown as a loss.

Live prices couldn't reach the contract for a period, for example during an outage or a market closing early, so we cancelled it and returned your full stake. We never settle on an estimated price.

Open Positions > Closed and compare the entry and exit prices with the contract's rule. If it still looks wrong, contact us with the market, type, stake and time, and a person will check it against our price record.

No. They show how often each last digit appeared in recent ticks. They don't tell you what the next digit will be.

Your connection to live prices dropped, and the terminal will keep trying to reconnect. Check your internet connection, then refresh the page. Some ad blockers and strict network settings block the price connection, so try turning them off for this site or using another browser. Any open contract keeps running on our servers even if your screen disconnects.

Most markets use Deriv's public market data feed. FastOption is a separate business, and isn't affiliated with or endorsed by Deriv. Derived indices are generated by Deriv's systems and don't reflect a real-world market.

Markets listed under FastOption House are generated by FastOption. Each price comes from secret seeds we commit to in advance and publish afterwards, so you can check every price yourself. The Practice Simulator is for your Demo balance only. We set how it behaves for practice, and its name says how.

Sessions end after 30 days, when you log out, and sometimes when we restart our servers for maintenance. Sign in again. Your balance and open contracts aren't affected by being signed out.

Choose Password recovery on the sign-in page, enter your email and follow the steps. Codes last 10 minutes.

Every new account includes $10,000 of practice money so you can learn the terminal. It isn't real money and can't be withdrawn. It's kept apart from the Real balance, which holds money you deposit. Switch between them on the Markets page. Each contract uses the balance selected when you buy it, and contracts bought on Real can lose your money.

Click your name in the terminal to open your profile. You can change your name in Personal details, unless your identity has been verified or is under review, and your phone number in Change phone number. M-Pesa withdrawals go to that number, so they pause for 48 hours after a change. To change your email, or a name that's already been verified, contact us. We may check that the request came from you before changing anything.

Contact us from the email on your account and we'll explain, where we're able to. Open contracts still settle while an account is suspended.

Click your name in the terminal to open your profile, then choose Close account. Withdraw your Real balance first, and your open contracts must have finished. If what's left is below the minimum withdrawal, contact us to settle it. To delete your data, contact us from the email on your account. We must keep some financial and verification records after closure, as the Privacy Policy explains.

• Use a long password that you don't use anywhere else.
• Log out on shared devices.
• Check the website address before you sign in.
• Keep your email account and phone secure.

Reset your password straight away, then contact us. We can suspend the account and review recent activity. Tell us about any withdrawal you didn't request.

Don't send them money or your login details. FastOption doesn't offer managed trading, signals or guaranteed returns, and our staff won't ask you to send money to a personal account. Only pay using the Deposit form inside your account. If you've been contacted this way, tell us.