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Frequently Asked Questions
Open Cashier and click Deposit, then choose M-Pesa, card or USDT, enter an amount and confirm. Deposits always go to your Real balance. M-Pesa and card deposits are added once the payment is confirmed. USDT deposits are added after we review the transfer.
Open Cashier and choose Withdraw, then enter the amount and destination. You can withdraw up to the Withdrawable amount shown when you click your balance. This is currently the money you've deposited, less earlier withdrawals. Requests are reviewed before funds are released.
Charts, quotes and contract settlement all use Deriv's public market data feed. FastOption is a separate company and isn't affiliated with or endorsed by Deriv. Derived indices are generated by Deriv, not by a real-world market.
Each contract is priced from a live market quote when you buy. Payouts change with the market, the contract type and the duration, and the buttons on the trade panel always show the current figure. Your entry price is the first tick after you buy.
If live prices can't reach a contract for a while, for example during an outage, it's cancelled and your stake is returned in full. It is never settled on an estimated price. A multiplier is the exception: it has no expiry and you can close it at any time, so it closes at the last real price instead.
Yes. Options are high risk and you can lose your whole stake on every contract. Only trade with money you can afford to lose.
Your account has two separate balances. Demo starts with $10,000 of practice money that can't be withdrawn. Real holds the money you deposit, and contracts bought on Real can lose it. Choose between them on the Markets page. Each contract only uses the balance selected when you buy it, and the top bar always shows which one that is. Click your balance to see how much is withdrawable.
Go to the sign-in page and select Password recovery. Enter your registered email and we'll send you a code to set a new password. If you're signed in, click your name and choose Set password instead.
Withdrawals are reviewed before release and can take some time depending on the payout method. You can track the status of any request under Cashier. If it's been pending longer than expected, please contact support.
Passwords are never stored in plain text, sessions are tied to your account only, and our support team will never ask for your password. Click your name to turn on two-factor authentication or add a passkey. Always verify you're on the official site before entering your credentials.